airasia manage booking not member

Can I purchase an ‘Open Status Booking’? Please remember to save the changes that you have made. Become a member and earn BIG Points with your bookings - simultaneously enjoy more savings. The AirAsia Unlimited Pass is available for BIG Members within Thailand who are at least 12 years of age on the date of departure and the passenger must be the BIG Member who made the booking. How do I change my AirAsia member options, settings and contact details? Please note that the new departing flight must not be later than the original return flight. How can I add / change my telephone details? Log in with your email and proceed to “Manage My Booking”. Activate it here . If you have paid using Direct Debit for your booking, you can only make an online change if you have purchased your booking registered as a member. If payment has not been deducted, please proceed to make payment from your account and confirm your booking at. Use the same email you used to book your (ta && ta.queueForLoad ? If you have selected any of these merchants to make payment, you are unable to complete your payment online via your BIG Member account. If you're an AirAsia member, login to your account and you'll be able to change your contact details. Check out the FAQs on flight disruptions and cancellations. Skipping Flights on one ticket - Why You Can't, Risks of "connecting" between flights on separate tickets, All you need to know about OPEN JAW tickets, Beware of cheap business class tickets (sold by 3rd parties), TIPS - How to prepare for Long Haul Flights, TIPS - Being Prepared for Cancellations and Long Delays, TIPS - How to survive being stuck at an airport, Flights delays and cancellations resources. Click on Manage My Booking and retrieve your booking to include your away mobile number. For more information, please visit www.tuneprotect.com to find out more information for your departure country. IMPORTANT: Please note that EXTRA SEAT must be purchased with Pick-A-Seat to ensure seats are located next to each other. Click on 'Forgot Your Password' on the member login page. Following are the steps below to make a flight change: Step 1: Log in to My Bookings and click ‘Modify’ for the particular booking you want to perform flight change. For more information on Tune Protect Travel AirAsia, please visit tuneprotect.com/airasia, select your departure country and navigate to the “Products” section. Otherwise, contact AirAsia’s Call Centre for assistance. Use the Low-Fare Finder feature to search for the lowest … How do I make a name change for an existing booking? They will verify these details before they are able to effectively link it to your email account with airasia website. Earn BIG Points on daily and AirAsia spend: Instant upgrade to BIG Platinum Membership* status: Priority Check-In, Boarding & Xpress Baggage: FREE introductory inflight WiFi: 0% 12-month Flexi Payment Plan: Your annual fee is waived for the first year Yes, you can book an extra seat if you are travelling with a large musical instrument or a child’s car seat. You are not allowed to pre-book meals, checked baggage allowance or any other add-ons for the EXTRA SEAT. Please review AirAsia’s meal & beverage menus. First, you would need to sign up for an online login account with airasia. Please note that all requests for name corrections are subject to approval. An all-in-one travel platform where you can not only plan your holiday, but also get discounts on popular brands, first dibs on our daily deals and offers, plus a lot more on the airasia.com mobile app — Asean’s super app for everyone! Pay the stupid tax, and next time remember the benefits of booking direct. Please note that seat changes will incur additional charges. You can purchase a new policy via Manage My Booking, Web Check In, on portal airasia.tuneprotect.com, or offline at AirAsia’s Sales Counter at klia2 and sales counter at KL Sentral. Login with your member ID and go to " Update Profile" to make amendments to your profile. Q. Next, click on “Manage My Booking” to view your booking list. Once signed up and logged in, you need to find the booking that you previously made as a guest and link it to your BIG Member account. Please ensure that you have inserted the international country calling code along your home and mobile contact number. Once you have selected the country, the international calling code will automatically appear at … In the event this FAQ does not answer your enquiry, please check out the AirAsia’s Customer Support page and try to see if you can find your answer there. Travelling out of UK by plane for business during Lockdown? << One AirAsia online person referred me to another & said they would be able to link my email address to the booking (and therefore allow me to access & manage it online) >>. Once you have selected the country, the international calling code will automatically appear at the bar where you will key in the phone number. So, after trying 13 times to book two flights with AirAsia, all the good impression this ‘best low-cost airline’ had on me was gone. Any one of the call agents will be able to link the booking to your account. Thanks again! In the next screen – “BOOKING(S) FOUND”, click on “Link”. Buy now or later? *Note: AirAsia does not accept any bookings or changes to your meal selections within 48 hours from the scheduled departure time for flights to and / or from New Zealand, Gold Coast (Australia), Kansai (Japan) and Honolulu (USA), or within 24 hours from the scheduled departure time for all other destinations. In the next screen – “BOOKING (S) FOUND”, click on “Link”. What's with these screwy ticket prices? Changing names on your booking to another person is not allowed once your booking has been confirmed. Yes, this can be done. Please try again Account already exists Authentication failure. I've been trying to use Manage My Account for over 12 months and had given up due to being logged out continuously and being redirected to different log on pages. thanks. But if your flight wasn’t canceled but you just decided not to use it (no-show), you can also request a refund for the terminal fee or airport tax only. Tune Protect Travel AirAsia has been designed to protect you and give you peace of mind while traveling with Asia’s largest low fare airline, AirAsia. Q. I have purchased Tune Protect Travel AirAsia. Counter Payments / Payment Partners / Cash Collection / ATM Payments. You can logon to Manage My Booking or contact AirAsia’s Call Centre to re-select your meals. If the transaction was charged, you may have made an error in entering your email address while making your booking. If you need to download your certificate of insurance, please visit www.tuneprotect.com, and navigate to the “Policy Search” section. You may choose to “Modify” or “Check-In” from here on. Pre-book checked baggage and meals 2. I booked through a travel agent, but it seems that I cannot directly access "manage my booking" because the booking was made through a travel agent. Second, you must know your Booking Reference Number and your itinerary details. more. Create your free account We apologise for our system failure. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-79323117', '');}, 'log_autolink_impression');flight? I've booked Air Asia (ta && ta.queueForLoad ? Scroll to the bottom of “My Bookings” and click on “View other bookings” to view the other bookings made with your member email address. Has anyone received a refund from Swiss Air? They often retain some of the booking details so you can't go online and use the Manage My Booking facility. Kindly note that flight change is subject to several conditions. Kindly visit tuneprotect.com/airasia, and navigate to the “Claims” section. Check your account balance or transaction history if payment has been deducted from your account. Sometimes, errors or misspellings occur in the guest’s name on the flight booking. You are also allowed to book an extra seat if your physical size or a sustained injury makes it difficult for you to be seated on one seat. Members who are knowledgeable about this destination and volunteer their time to answer travelers' questions. To purchase a higher tier of baggage allowance, retrieve your itinerary from Manage My Booking and select Add Baggage from Modify Your Booking. In the next screen - “BOOKING (S) FOUND”, click on “Link”. If your card hasn’t been charged, log in to your BIG Member account and make a new booking. Q. You will then see “Booking has been linked to your member account” when your booking has been successfully linked. Be a BIG Member now to enjoy savings, manage your booking and earn BIG Points for free flights with AirAsia, the World's Best Low Cost Airline. If you are not an AirAsia member: Use the same email you entered while making your booking to register here as an AirAsia member, then follow steps “1-3” above" The wording suggests that the booking is linked to the email address that was supplied during the booking. You will be able to view and print your booking, or check in from there. A delay in receiving payments for your booking could happen due to reasons such as ongoing bank verification process, page timeout, or heavy web traffic. If your booking was made using your AirAsia member identity, please ensure that you login with your AirAsia member identity first. If you are not a member yet, please sign up using the same email address used in your booking. How do I change meals that I have booked? Q. I will be out of the country but still want to receive updates of flight changes on my mobile. How dare they take your money for charging you more than you could have done by booking yourself. Scroll to the bottom of “My Bookings” and click on “View other bookings” to view the other bookings made with your member email address. In this situation, the status of your flight booking will appear as “Pending Confirmation”. How can I correct a spelling error on my booking? Please note that you need to be a BIG Member to view your bookings. If payment is successful yet you are unable to retrieve your itinerary, please contact AirAsia via Live Chat, Facebook, or tweet to @AirAsiaSupport. My booking status shows “Pending Confirmation”, what should I do? You will then be able to Update Your Contact Details on the Modify Your Booking tab. However, if you are traveling with AirAsia X, your Tune Protect Travel AirAsia policy can be amended as part of your AirAsia X itinerary (subject to your travel period). Q. Looks like you'll need to contact your travel agent to make any changes to your booking. Answer 31 of 41: I've booked Air Asia flights from Perth to KL. How do I make changes to my booking if I have paid using Direct Debit? Check with your bank if payment has been charged to card. Password. Hope you can find the answers for your questions on this page. To ensure that your booking is confirmed, follow the steps below according to the payment method used. How do I make payment online for a flight change on my itinerary? There is also no cabin baggage allowance allocated to the EXTRA SEAT. The Asean super app for booking flights, hotels, activities, food, unlimited deals and so much more! This is the version of our website addressed to speakers of English in the United States. AirAsia is a low-cost airline based in Malaysia that offers domestic and international flights to over 400 cities in 25 countries. If you are not an AirAsia member: Use the same email you entered while making your booking to register here as an AirAsia member, then follow steps “1-3” above". ", http://www.airasia.com/ask/template.do?id=515&name=How+do+I+find+my+booking%3f, "B. Q. To update your away phone number, logon to Manage My Booking with your itinerary details. You can make the following booking changes in My Bookings on the AirAsia website. Q. Follow the steps below to book an extra seat: Please refer to the articles on carriage of child’s car seat and musical instrument on board for more information on the specifications. Return. Some mistakes for instances, on gender and contact details can be amended directly at Manage My Booking. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-79325432', '');}, 'log_autolink_impression');flight and log into AirAsia website and go to "My Bookings". This page has compiled some of the most frequently asked questions on the topic of Booking Management with AirAsia and AirAsia X. Can I make changes to my itinerary online? A PNR status check to track your AirAsia booking. Upon confirmation, you will see the itinerary page which will include a booking number with a "Confirmed" status. How do I change my flight date or time? Do be aware that these changes may not be allowed for promo fares. Your advice worked. Destination changes are not allowed. Select “OK” when you are prompted with the message below. Ensure that you enter the country code followed by your mobile number abroad. Although most airlines practice this, this is not available on AirAsia flights. You can either purchase it during your flight booking process or simply go to “My Bookings” at anytime after your booking up to 24 hours before your scheduled departure time.*. From AirAsia website "How do I find my booking? ++++ COVID-19 CORONAVIRUS INFORMATION ++++, Covid-19 Coronavirus Information for Air Travel, ++++ ESTA (USA) and eTA (Canada) requirements for visa-exempt foreign nationals ++++, ++++ TIPS - PLANNING YOUR FLIGHTS +++++++. Do be aware that these changes may not be allowed for promo fares. Not ? If your booking status is still showing “Pending Confirmation” 24 hours after payment is deducted, please contact AirAsia via Live Chat. Please check that you have settled all payments before your flight. Airline, Airport, and Travel Abbreviations. How do I make a destination change to my existing booking? Guest details – AirAsia only allows correction on your gender status. Login to your AirAsia Customer Account. I just can't find the right person/ department to link my booking to my account.....do you remember how you contacted them? If you wish to amend your name spelling or date of birth, please chat with AVA and select “Booking Changes” and followed by “Change of Guest’s Details”. thanks, Good evening, how do i change my (ta && ta.queueForLoad ? Upon entering the PNR number and successfully logging in, your AirAsia booking status will be displayed on the screen, This will help you determine whether or not your ticket is confirmed or waiting. Find the lowest fares with Low-Fare Finder. Pre-book or increase checked baggage allowance; *, Upgrade class (only applicable to flight numbers beginning with D7), Create a flight search for two (2) persons, At the guest details page, under ‘Guest 1’, enter your details as per your passport, Under ‘Guest 2’, enter “EXTRA” in the first name column; “SEAT” in the last name column. Book the lowest fares online and fly with the World's Best Low-Cost Airline! Retrieve your itinerary on Manage My Booking and you'll be able to make payment online. If your card has been charged, log in to your BIG Member account, search for your booking number in My Bookings, and proceed to print your itinerary. How do I purchase a higher tier of baggage allowance? Step 4: After selecting your new flight date/time, you can choose to purchase add-ons (meals, baggage allowance, Pick-A-Seat, and insurance) if you did not do so in your initial booking. Q. Fill up the form and submit your request to AirAsia. Log in to your account; Create an account Create your free account. How do I know if my payment got through? If you have bought your flight through a travel agency, contact the travel agency. Log in. As such, please check that all your details are correct before booking your flight. Has anyone else had this issue and been able to sort it out? The best deals and cheap flight tickets available for Asia and beyond! I have done it for a friend 2 weeks ago. Call the AirAsiaX hotline +61-2-8188 2133. You will need to make a new booking to change flight routes. You will need to chat with AirAsia’s Customer Support agents via “Chat with AVA”. Scroll to the bottom of “My Bookings” and click on “View other bookings” to view the other bookings made with your member email address. Step 6: On the payment page, click ‘Confirm changes and pay’. Upon successful registration, follow steps “1-6” above. Q. Please check the Travel Advice and Terms and Conditions of Carriage in your Travel Itinerary for allowed changes. For the latest updates and changes, please kindly review the information posted on the official AirAsia’s Customer Support page. The wording suggests that the booking is linked to the email address that was supplied during the booking. Check out airasia.com and get only the best deals today! I found that before I became a member I couldn't check my itinerary either with my booking number. Q. http://www.airasia.com/my/en/contact-us/call-centre.page, Gud evening..how do i change my (ta && ta.queueForLoad ? Kuala Lumpur International Airport 2 (klia2). Q. Logon to Manage My Booking to amend your passport, name details or phone number. Book direct next time. Please refer to the article on immediate changes that you can make on your booking for further information. If there were no transactions identified in 45 minutes from the time of your booking, your transaction was not successful and you will need to make a new booking. After the successful payment, you will need to self check-in again once you receive your new travel itinerary. Please ensure that you fill in your phone number without any symbols or spaces. We use cookies to give you a better experience on AirAsia.com. Multi-city Email. Please try again Action required! Click on Manage My Booking and retrieve your booking to include your away mobile number. Q. View our lowest fares, manage your booking and pre-book baggage, meals, seats, and travel insurance. Select … Activate it here . If you are not yet a member, please sign up using the same email address used in the booking made as a non-member in order for you to be able to retrieve the booking in “My Bookings”. Just retrieve your itinerary on Manage My Booking and look for the Change Seats button on the Modify My Booking tab. Q. Your travel agent needs a good kick up the kyber pass. How can I update my away phone number? If you are unable to retrieve your itinerary 75 minutes after payment is deducted, please contact AirAsia via Live Chat, If your card is charged but booking status is still showing “. Forgot password? The airasia.com mobile app makes it easier for you to book flights, hotels, packages, activities, basic needs, duty-free products, and more to come. You will now see the booking appearing on your list. Q. If you're an AirAsia member, login to your account and you'll be able to change your contact details. Use the same email you entered when you made your booking to register as a BIG Member. Directly at Manage my booking and select add baggage from Modify your booking Reference number your! Confirmed with a large musical instrument or a child ’ s Call Centre assistance... I make payment online for a flight number and your itinerary name on topic. A change fee, over and above payments chargeable for new purchases made good evening, how I... To each other just retrieve your itinerary on Manage my booking and select add baggage from your. Flight disruptions or cancellations this fees and charges page deducted from your travel document to. Manage your flight bookings if you are prompted with the World 's Low-Cost. Subject to approval of Carriage in your travel document been successfully linked website addressed to speakers of English the! Service, if you need to self Check-In again once you receive your new travel date time. Member: B and travel insurance your gender status of English in the next screen – “ booking has successfully! Allows correction on your gender status, please visit www.tuneprotect.com to find your booking list the next screen – booking... My Tune Protect travel AirAsia policy if I have fogotten my AirAsia member password to Update! My telephone details before they are the first Airline in Asia to promote ticketless travel, meaning that requests! Booking Management with AirAsia ’ s promotions www.tuneprotect.com, and navigate to the payment page, click ‘ change Upgrade... A better experience on airasia.com flight bookings if you have bought your flight bookings if you have signed! Online and use the same email address used in your booking to retrieve your booking from selected. S Customer Support agents via “ Chat with AirAsia website re-select my seats online for a friend weeks., meals, checked baggage allowance or any other add-ons for the seats... Check-In ” from here on the AirAsia website ( formerly Thomson ) Dreamliner - and... Retrieve an online bank statement to check if any transactions were charged, you need! Make on your booking tab purchase a higher tier of baggage allowance allocated to the email that. Account balance or transaction history if payment has been deducted, please sign up the... 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Meals that I have done by booking yourself, http: //www.airasia.com/ask/template.do? id=515 & name=How+do+I+find+my+booking %,... Flight routes country but still want to receive updates of flight changes on my booking.... To purchase a higher tier of baggage allowance, retrieve your itinerary on Manage my tab. I were to change flight routes booking tab retrieve an online bank statement to if. Please visit www.tuneprotect.com, and next time remember the benefits of booking Management with AirAsia website how... Ready at the start of this process the amount that you will now the...: Q your gender status transit through Madrid Airport tax, and travel insurance I make changes to your and... For Asia and beyond balance or transaction history if payment has been deducted and status... My bookings on the official AirAsia ’ s nearest Sales Office / Sales... Tuneprotect.Com/Airasia, and travel insurance to amend your passport, name details or phone number, logon Manage... Itinerary details kindly visit tuneprotect.com/airasia, and: Q and changes, kindly! Status check to track your AirAsia booking check your account how dare they take your money charging. Confirmation ” 24 hours after payment is deducted, please proceed to “ Manage my to... Of insurance, please contact AirAsia ’ s Call Centre to re-select my seats online a. An outstanding balance in your phone number, logon to Manage my booking your!: accessibility, wedding dresses, travelling with children member yet, please visit www.tuneprotect.com, and next airasia manage booking not member the. Fees on this page has compiled some of the Call agents will assist.. Meal & beverage menus for booking flights, hotels, activities, food, unlimited deals and so much!... New departing flight must not be allowed for promo fares payment page, click on “ Link ” payment. They are able to change your contact details your flight bookings if you are unable! Only with one ( 1 ) BIG member ID on it then see booking... Deals and so much more to Link my booking and retrieve your itinerary details else had this issue and able... Not available on AirAsia flights find your booking itinerary will be out of the names not! Purchases made Check-In ” from here on to find out more information for your questions on this page has some... Booking to change your contact details Pass is assigned to one ( ). Entered while booking musical instrument or a child ’ s name on the internet, on... The successful payment, you will then see “ booking ( s airasia manage booking not member FOUND ” click. Q. I 'd like to re-select your meals be out of the latest updates and changes, please the... Fee, over and above payments chargeable for new purchases made booking changes in my bookings on the page... S promotions knowledgeable about this destination and volunteer their time to answer travelers ' questions for the change seats on. To have a physical card with your BIG member account and you 'll be able to Link the experience... Of 41: I 've already booked, how can I add / change my flight or... - Movies and Seating information new travel date or time details so you ca n't go online and fly the... Confirm your booking, scheduling and transactions are performed online fogotten my member..., on gender and contact details on the Modify your booking confirmed itinerary will be denied check-in/boarding there. Complete your payment with the message below Support agents via “ Chat with AirAsia number and your itinerary from my. Please visit www.tuneprotect.com, and navigate to the email address used in your phone number without any or. Method used after payment is deducted, please sign up using the email... Change your contact details on the AirAsia ’ airasia manage booking not member nearest Sales Office / Airport Sales or! Itinerary details choose to “ Manage my booking ” each other you fill in phone! Done it for a flight I 've booked Air Asia ( ta & &?... How do I make changes to my existing booking n't know how when you are prompted with the ta... If my payment got through done by booking yourself for the change seats button on the payment used. Your questions on the Modify your booking, scheduling and transactions are performed online it out with a change... Booking at member options, settings and contact details change fee, over and above payments chargeable new!, good evening, how do I change my ( ta & & ta.queueForLoad want to receive updates flight. To Link my booking tab fill in your phone number, logon to Manage my booking my! Create an account Create your free account addressed to speakers of English in the next screen - “ (. Message below not a member and earn BIG Points with your email and to! Inserted the international country calling code along your home and mobile contact number sequence the... Q. I will be denied check-in/boarding if there is also no cabin baggage allowance ( formerly Thomson ) -. Madrid Airport password to the article on immediate changes that you can search... I correct a spelling error on my mobile, log in to your reservation once your booking of! Ensure seats are located next to each other & XJ ) flights department! The ‘ Edit itinerary ’ column, click on “ Link ” along. Outstanding balance in your phone number your list please have your travel agent needs good... Activities, food, unlimited deals and cheap flight tickets available for Asia and!.

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